Patient Services Representative

Responsibilities

• Greeting customers/patients in a friendly and professional manner over phone using suggested script.
• Professionally answering email and online inquiries in a timely manner with minimalistic turnaround time.
• Helping patients create online account and schedule appointments with a provider of choice over phone or online.
• Contacting patients over the phone & processing paperwork online to collect information about the patient's past treatments and other historical medical data, including medications and surgical history
• Interview patients to identify problems relating to their medical condition
• Providing extant and prospective clients / patients with the details of physicians/hospitals available on the portal to treat their medical condition
• Screening incoming calls to provide the proper routing and direct patient inquiries and complaints to appropriate care providers.
• Providing information about treatment options to patients and their families & answering their questions.
• Assist customers/patients fill consent forms and payment & contract forms
• Providing information about the location of facilities such as clinics and hospitals.
• Assist patients & doctors during virtual consultations and troubleshoot problems if any.
• Work with prospective inpatient patients and analyze their ability to pay and travel
• Coordinate communications with patients, family members, medical & administrative staff, logistic providers and regulatory agencies for patient travel in case of inpatient procedures.
• Performing administrative and clerical duties, such as filing paperwork, when necessary.
• Coordinate check-in and checkout at the facility wherein inpatient care is to be provided.
• Post procedural follow up communication with the patient and coordinate with the treating physician / facility and primary care provider of the patient
• Manage patient feedback and investigate complaints and follow up for adequate resolution.

Required Skills

• Bachelor degree in Nursing / medical assistance / hospital management or related experience
• Good communication skills in English language: verbal, listening written, interpersonal
• Proficient in use of Microsoft Office with above average typing speed.
• Knowledge of medical terminology and practices
• Ability to answer phone calls after office hours, which may include mornings, evenings, weekends and public holidays.
• Comfortable using modern tools of telemedicine and maintenance of electronic medical records

Preferred Skills

• Knowledge of HIPAA Compliance.
• International patient care experience.

Company Website

https://www.credencemedicure.com

Location

Chandigarh, India